Careers – FoundIt!

Jobs & Careers

Always looking to get the right people on the bus!

We’re a passionate team with a scale up mindset, a hybrid work ethic, and the gritty determination to make ecommerce easier for everyone involved. Are you the talented person we need to drive forward our team, our product and our growth plans?

Open positions

Founding Customer Success Manager

At Foundit!, we’re on a mission to make online shopping simpler, faster, and more intuitive by leveraging the power of customer intent. We work with some of the UK & US’s largest retailers—think B&Q, M&S, Net-a-Porter, and Neiman Marcus—to help them better understand their shoppers and drive seamless online experiences.

We’re a small but mighty team, operating at the cutting edge of tech. We move fast, innovate constantly, and genuinely care about the people on our team. As we scale from early adopters to a broader enterprise market, we’re looking for a Founding Customer Success Manager to build and own the CSM function, drive customer adoption, retention and expansion, as well as shape our customer success strategy from the ground up.

Key Responsibilities

As our Founding Customer Success Manager, you’ll play a central role in ensuring our clients get the absolute best out of our platform leading to high renewals and expansion. You’ll be building the CS function to support the growth of the business, being the friendly face, expert guide, and ultimate problem solver for new and existing customers. Pre-Sale, Onboarding, Site launches, and ongoing relationship management will be your bread and butter – supporting our partners through their journey of placing customer intent at the forefront of everything they do. Your responsibilities will include:

Own the Customer Journey – Define and execute customer success processes from pre-sale, onboarding, renewal and expansion.
Drive Adoption & Engagement – Act as a strategic advisor, helping customers achieve their business goals through best practices and proactive engagement.
Ensure Retention & Expansion – Identify upsell/cross-sell opportunities and collaborate with Sales to drive revenue growth.

Be the Voice of the Customer – Work closely with Product to provide feedback and influence roadmap decisions.

Develop Thought Leadership – Create content, case studies, and best practices to educate and empower partners.
Performance – Analyse performance of our platform, client A/B test results, complex data sets and provide insights / strategy

Personal Profile

Experience: 4-5 years of customer-facing experience in a SaaS company or technical agency, preferably in a Customer Success or Account Management role.

People Skills: You’re friendly, empathetic, and thrive on building strong, positive relationships.

Problem-Solving: You have a knack for untangling challenges, staying calm under pressure, and using grit and determination to see things through.

Growth Mindset: Eager to learn, take initiative, and evolve as our company scales—this role has the potential to grow into team leadership.

Team Player: Able to collaborate effectively with a small, nimble team and interface with product, sales, and technical stakeholders.

Preferred Skills

At least 4 years of experience Customer Success / Account management – ideally focused on E-commerce Analytics / Digital Marketing

Project Management – ability to manage complex projects across many partners at once, knowledge of tools such as Jira/Trello

Technical Aptitude: Comfortable working with other SaaS products, Analytics Tools (such as Google Analytics/Adobe Analytics/Google Ads) or e-commerce platforms

Analytical & Data-Driven Mindset – Capable of interpreting complex data and providing insight to partners

Self-Motivation & Drive – thrives in fast paced environments, proactive and driven

The Package

Salary £40-60K per annum.
Hybrid (1-2 days per week in Central London).
25 days holiday, plus UK bank holidays, plus discretionary extra Christmas leave (3 days). Increases after 3 years’ service to one additional day per year to a maximum of 30.
Share Options (EMEI Scheme).
4% employer pension contribution.
WFH allowance plus budget of £150 per year for home working expenses.
Simply Health Cashback plan.
Group Life Assurance upon death your family will receive 4x your salary.
Group Income Protection upon long term illness you will receive 75% of your salary.
Discretionary Bonuses in line with business performance.
Annual Salary review.

Location

London

Travel/Remote

Hybrid 1-2 days / Week

Salary/Compensation

£40-60k

Benefits

Competitive

We currently have no open positions, continue to check back to see what roles we’re hiring for.